If the small, or both small and medium-sized dots are red and your proteins are still frozen solid or contain ice crystals, the meal may be frozen for later use (even if some of the sauces are slightly thawed).
If the small or both the small and medium-sized dots are red and the meal is as cold as if refrigerated, store in your refrigerator and prepare over the next three days. Do not refreeze.
If the large dot is partially red and the meal is as cold as if refrigerated, store the meal in your refrigerator and prepare the same day.
If all dots are solid red, the food has been exposed to temperatures that may make it unsafe to consume. If a meal feels warmer than the refrigerator temperature, contact us to receive a replacement meal via the email or phone number at the bottom of your confirmation email.