DreamDinners.com Help - Shipped to Your Door

Questions about having dinners shipped to your home.

WHAT IS DRY ICE? HOW SHOULD IT BE HANDLED?
Dry ice is the name given to carbon dioxide when it is in a solid state. Dry ice itself is not poisonous, but the surface of the solid is so cold that it sh...
Thu, 8 Dec, 2022 at 1:41 PM
HOW DO I READ THE TEMPERATURE TAG INCLUDED IN MY DREAM DINNERS BOX?
If the small, or both small and medium-sized dots are red and your proteins are still frozen solid or contain ice crystals, the meal may be frozen for later...
Wed, 18 Oct, 2023 at 11:50 AM
I LOST THE COOKING INSTRUCTIONS, WHERE CAN I FIND THEM?
Cooking instructions are available on our Recipe Resources page. Type the recipe name in the search bar to pull up the recipe details and cooking instructio...
Wed, 18 Oct, 2023 at 11:53 AM
IS NUTRITIONAL AND CALORIE INFORMATION PROVIDED?
Nutritional information is available on our Recipe Resources page. Type the recipe name in the search bar to pull up the recipe details. Don’t know the reci...
Thu, 8 Dec, 2022 at 1:43 PM
CAN I SEND MEALS TO A FRIEND?
Yes. When placing an order at checkout, just add their address to the Shipping Address section. Additionally, you can check the box that says, "This bo...
Wed, 8 Mar, 2023 at 5:38 PM
CAN I EARN PLATEPOINTS WHEN I PURCHASE A BOX?
Yes, you earn PlatePoints for every dollar spent on a shipped order.
Wed, 18 Oct, 2023 at 11:56 AM
CAN I USE MY DINNER DOLLARS TOWARDS THE PURCHASE OF A DELIVERED BOX?
Yes, you can apply earned Dinner Dollars on your Delivered order at checkout.
Wed, 8 Mar, 2023 at 5:01 PM
CAN I EARN REFERRAL REWARDS ON SHIPPING ORDERS?
Yes. You can earn 10 Dinner Dollars for every new friend you refer who places a shipped order. Have them use your referral URL or when they answer the "...
Wed, 18 Oct, 2023 at 11:54 AM
I NEED TO CHANGE MY DELIVERY DATE OR FOOD ITEMS. WHAT DO I DO?
If you need to reschedule or cancel your order, please contact us 6 days prior to your delivery date. Cancellations with 6 or more days' notice will rec...
Wed, 18 Oct, 2023 at 11:54 AM
I REALIZE MY DELIVERY ADDRESS WAS WRONG AND CHANGED IT IN MY ACCOUNT BUT IT WAS DELIVERED TO OLD ADDRESS, WHY?
If you need to update the address submitted with your order, please contact us as soon as possible. The address saved in your account is for reference on fu...
Wed, 18 Oct, 2023 at 11:56 AM